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REDCap Support

Published on · Last Updated 2 years 5 months ago


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Getting help with your projects

The REDCap team hosts first-come, first-served, virtual office hours 2x per month.

Generally these are held the second and third Thursday of the month from 1-3 PM ET.

Please check the REDCap home page for up-to-date office hour dates and BlueJeans links.

We are also available a [email protected] 8AM-5PM, Monday-Friday, for project assistance and questions. We can provide assistance through email or set up a virtual meeting to work together on your project.

Some services we provide:

  • Helping you brainstorm the best way to set up your project
  • Pre-production review – going through your project with you before you start collecting real data
  • Helping you implement advanced features like Twilio and External Modules
  • Troubleshooting technical issues
  • Answering any REDCap-related questions you have!

What we DON'T do:

  • Provide biostatistics services
  • Create projects for you (unless specifically contracted with a member of our team)
  • Password resets
  • Assign user rights in your project