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RISUGS 2024-25 Recording: Computer Software Support
Published on
· Last Updated 1 month 1 week ago
In this webinar recording, learn how to request already approved software, purchase, request new software installations on CHOP imaged PCs and laptops from the RIS End User Technology Services Manager. Many softwares are already available, and for security reasons new applications need to be fully vetted by CHOP Digital & Technology Services Information Security team.
Speakers
Michael Abanyie
RIS End User Technology Services, Manager
Jennifer Brown
RIS Support Analyst III, RIS End User Technology Services, Well-Being Champion
Sebastian Kus
RIS Support Analyst II, RIS End User Technology Services, RIS Champion
Daniel Donovan
DTS Business Analyst III, Digital & Technology Services
Log in to view the recorded webinar, "Computer Software Support", and learn how to request already approved software, purchase, request new software installations on CHOP imaged PCs and laptops from the RIS End User Technology Services Manager.
What will you learn?
- Differences Between RIS and DTS: Nick explained the differences between RIS (Research Information Services) and DTS (Digital and Technology Services), emphasizing their respective roles and the services they provide to the Research Institute and CHOP employees.
- Accessing IT Services: Nick provided guidance on how to access IT services, recommending the Research Institute website for research-specific technologies and the CHOP Employee Service Center for broader support.
- Software Purchasing and Installation: Michael Abanyie, with the assistance of Jennifer Brown and Sebastian Kus, explained the process for purchasing and installing software at the Research Institute, including the use of the research website, Research Device & Application Request System, and ServiceNow for submitting requests.
- Cybersecurity Incident: Sebastian Kus shared a cybersecurity incident from 2016 to emphasize the importance of following proper procedures for software installation to prevent security risks.
- Software Installation Workflow: Sebastian Kus detailed the software installation workflow, including the steps for requesting software, manager approval, security review, and installation fulfillment.
- Requesting Software Not on the List: Robert asked about the process for purchasing software not on the approved list, and Sebastian explained the use of the "other application form" in ServiceNow to start the process.
- Application Onboarding Process: Michael and Nick discussed the application onboarding process, including the steps for submitting a request, security review, and the importance of early submission to avoid delays.
- Checking Request Status: Nick and Michael explained how users can check the status of their software requests in ServiceNow and again, the importance of early submission to expedite the process.
- Software Request Process: Submit a request for software installation using the ServiceNow system and ensure the manager approves it promptly to avoid delays.
- Software Onboarding: Fill out the application onboarding form for any new software that is not on the approved list and submit it for security review.
- Manager Approval: Alert your manager to approve software requests promptly to expedite the process.
- Check Software Status: Check the status of your software request in the ServiceNow portal under "My Requests" to track its progress.
- Expedite Software Requests: Contact the IT Application Owner, once you've made your submission, if you need to expedite a software request due to urgent requirements such as grant deadlines.
Additional Services & Applications
- Computer Software Installation
- Computer Software Purchasing
- Virtual Desktop Interface Software Request
Related Departments
- Research Information Services
- RIS End User Technology Services
- RIS Outreach Services
- Digital & Technology Services
Resources
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