Information Services Department



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Information Services (IS) Department at Children’s Hospital of Philadelphia (CHOP) maintains hundreds of applications that keep the Hospital and its network connected. These include an electronic medical record system, telecommunications, datacenters, support and maintenance of thousands of PCs and mobile devices, and much more. IS is also responsible for information security, which maintains the confidentiality, integrity and availability of patient and institutional information.

For employees working in CHOP's Research Institute, IS provides technology related services common to all CHOP employees, such as support for Office 365, share drive access, password assistance or remote work access. IS also provides CHOP Research Institute employees with access to software and applications, such as EPIC, Kronos, and CHOPOne. Other technology related services are provided by the Research Information Services department.

IS Help Finder

Unsure if a service or application is supported by the IS Department or Research IS? Get help with our interactive guide to find the right IS service and support resource.

CHOP Research Institute employees can view a complete list of these services in the Service Portal. Non-urgent support requests can also be submitted through the Service Portal or emailed to (a ticket will be created within 24 hours and an analyst will contact you within 48 hours). In addition, the RIS Outreach Services Team can assist with additional information, guidance, and support.

For immediate support for urgent issues, employees should call ext. 4-HELP (4-4357) or 215-590-4357.

In addition, employees can find assistance on common technology-related issues or the current COVID-19 Pandemic with Ask Lewis, the IS Chatbox service.